Every now and again we'll hear from customers who took the time out of their day to tell us exactly why they or their loved ones enjoy having a Medical Alert SouthWest system.
These are our customers, here are their stories.
My aging mother called Medical Alert SouthWest and spoke with a very friendly and helpful agent, who took the time to listen to her (and all of her stories) and offered her the right amount of information for her to make a decision as to whether this was going to be right for her. She didn’t feel pressured or rushed into making a decision. The agent even called me while my mother was on the phone and conferenced us all together so we could discuss details of her plan and requirements. All I can say is …. wow – who does THAT? Thank you Medical Alert SouthWest I know my mother is in very safe care with you.
My wife got your service for my mother in law because we live two hours away from her. We were worried that no one would know if she had an accident. I thought I would have to drive to her house and set up the system, because she is not good with technology. To my surprise the setup was so simple that my mother in law had plugged the unit in and tested the service with the monitoring center before I had got in my car to drive to her house.
“My great-aunt spent 3 hours on the floor after a fall. She yelled for help but no one heard, and she lives in a retirement apartment. We are grateful the manager suggested a Medical Alert SouthWest medical alert system; she will not get stuck again.”
The very day my pendant battery started to run down, I got a call from the company. They got a new pendant to me before I even knew it needed to be replaced. I was so impressed by the prompt service.
Thank you for being there for her when we weren’t able to be. God bless!