My aging mother called Medical Alert SouthWest and spoke with a very friendly and helpful agent, who took the time to listen to her (and all of her stories) and offered her the right amount of information for her to make a decision as to whether this was going to be right for her. She didn’t feel pressured or rushed into making a decision. The agent even called me while my mother was on the phone and conferenced us all together so we could discuss details of her plan and requirements. All I can say is …. wow – who does THAT? Thank you Medical Alert SouthWest I know my mother is in very safe care with you.