FAQ


Frequently Asked Questions (FAQ)

You have questions. We have answers.

  • Who is Medical Alert Southwest?

    We are a local, family-owned personal emergency response systems (PERS) company with a national presence who cares about mak-ing sure you and your family members, young and old alike, are connected to the best mobile GPS medical alert systems on the market. Our management team has been in the home security, fire alarm and PERS industry since 1977 and is committed to making sure your family is always protected.

  • Why are they called Medical Alert Systems?

    In the past, early alert devices only came in handy when emergencies struck in the home or at a specific monitored location. That’s because they were predominantly used by and developed for senior citizens who were not living an active lifestyle. 


    But what about situations where everyday people of any age and ability are walking alone on a nearby trail and twist their ankle on a rock? Or they’re driving down a dark road late at night and either run out of gas or have an unexpected asthma attack? 


    We call today’s devices medical alert systems because they are designed to address both medical emergencies and personal emergencies no matter how old you are or where you are – day or night. They are mobile and have GPS capabilities so that you or a loved one is constantly protected with the simple press of a button.

  • I have the pendant. Now what?

    Well, hopefully, you won’t have to use it. But the idea is simple: just wear it. If you have any of our "On the Go" versions, just press the button to get help wherever you may be. If you have our "Home" version, you can press the button and be connected to help while at home. 


    When you press the button, our dedicated monitoring center instantly receives the alarm signal through a cellular network and will attempt to communicate with you in real-time and ask if you need help. 


    You are not charged for the number of times you press your pendant, so use it however frequently you need to. We are here for you.

  • Who should I expect to see in the event of an emergency?

    That is the beauty behind Medical Alert Southwest and our PERS (Personal Emergency Response System) devices. Not every call you make to us will be an emergency, and not every emergency will require the assistance of an ambulance or doctor. When you sign up, you will provide us with emergency contact information for friends, relatives, neighbors, and anyone else you’d rather have us call on your behalf. If you can’t communicate, we will automatically dispatch emergency services to wherever you are.

  • Are the pendants water-resistant?

    Yes, the pendants are water-resistant and will still work in the event you have a nasty slip and fall in the shower. Our medical alert systems with fall detection can sense even the slightest slip and fall and get you the help you need.

  • What if you can't hear me?

    Though highly unlikely, there are times where we will not be able to communicate with you. We are trained to never take a call for granted, even for the smallest of emergencies, and won’t hesitate to determine your location and send help immediately.

  • If I order, how soon will I receive my device?

    Orders are typically shipped the same day, depending on what time of day you place your order. We ship USPS Priority Mail. Overnight shipping via USPS is available at an extra cost.

  • How much is shipping and can I expedite it?

    Medical Alert Southwest offers free USPS Priority Mail shipping for anyone who has a quarterly or annual plan with us. Depending on your location, shipping usually starts at $19.95 USPS Priority for all monthly plans. Overnight shipping via USPS is available; please call for pricing.

  • How do I order?

    To get the process started, fill out our contact form

    to have us get back to you or give us a call directly at 972-355-0086, M-F, 9A-5P CST.

  • Can I call with questions on how to install my system?

    Of course! We are here to help in any way we can. We’ve also created easy to understand instructions with each shipment.

  • What if my device doesn't work?

    All of our systems have been tested prior to shipping. In the unlikely event that a system has been damaged in transit, contact us immediately for a replacement.


    Extended warranty plans are available.

  • What happens at the end of my service?

    After discontinuing service, simply mail the system back and there will be no other charges.


    If you own your device, we can simply deactivate it for you.

  • What happens if I change my mind?

    We offer a 30-day, money back guarantee on all orders.

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