Medical Alert Southwest Shipping Policy
Essential equipment that is required to support the normal operation of our monitoring services is provided to our customers free of charge. In addition, service-enhancing accessories may be provided as part of the service plan you are subscribed to, or added to your plan for an additional monthly fee. Medical Alert SouthWest utilizes United States Postal Service (USPS) Priority shipping for all delivery of equipment to our customers.
Equipment is packaged and dispatched within one business day from the time the order being received. Equipment is shipped as a complete order. Packages are shipped via USPS Priority Mail. We provide a tracking number and do require a signature when the system is delivered. Most systems arrive within two to three business days from when the system was shipped, including Saturdays.
If we are unable for any reason unable to ship your equipment within one business day we will notify you of the delay. Notification of any delay in dispatching equipment will be by email to the email address you registered your account with. If we are unable to contact you by email we will contact you by the contact phone number registered with your account information.
All Shipping fees include handling and packing fees as well as postage costs. Please note that any Accessories ordered during your initial purchase will be shipped with that same purchase at no additional cost.
Annual and Quarterly Plans: Free USPS Priority shipping.
Monthly Plan and Accessories (ordered after initial purchase): $14.95 flat fee for USPS Priority shipping.
Medical Alert SouthWest utilizes United States Postal Service Priority shipping for all delivery. Medical Alert SouthWest cannot be held responsible for delays in delivery of equipment due to circumstances outside of their control. All delivery times are subject to USPS standard. Boxes containing equipment are amply sized and items are well-protected.
Frequently Asked Questions
For more information on shipping and other popular questions please visit our Frequently Asked Questions page.